Returns & Exchanges
At LPGJets, we want to ensure your home heating and cooking equipment performs perfectly, which is why we offer a 30-day return window for all unused components. If your jet or conversion kit isn't the right fit, we are committed to making the exchange process seamless and efficient.
Initiate Your Request
Contact our support team with your order number and specific appliance model to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused jets in their original protective packaging to prevent damage during transit, ensuring all documentation is included.
Ship the Item
Affix the provided return label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Inspection and Refund
Once our technicians verify the parts are in original condition, we will process your refund or ship your replacement kit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing